THE PERSIAN SHOP - TERMS AND CONDITIONS

These online Terms and Conditions of trading (‘terms) apply to all contracts between you (the customer) and us (The Persian Shop).

These terms relate to all sales made on the website.

Please print these terms and conditions and retain for a copy for your records.

Please note that the digital presentation of colours on the website may differ from the true colour.

Any order placed on the website or as a result of viewing on the website will be taken as agreement to these terms and conditions.

The contract made by you on-line with us incorporates these terms, which shall prevail over any and all terms, proposed by you.

Making a Purchase
Click on any items that you wish to buy and click on the pay now button. This will take you to the safe PayPal site. We do not process payments online directly

For payments you can use the on-line secure server or we can process your details over the phone.

Order Confirmation
You will receive an order confirmation soon after placing your order. It is your responsibility to check this for accuracy. If the goods are out of stock then we will not process your order until we have confirmed with you stock availability and delivery date. If the goods are no longer stocked then we shall not be liable to find suitable replacements we will simply cancel your order and not charge your credit card or other method of payment.

It is our intention to process all orders without undue delay and will be shipped within three working days.
Pricing
We endeavour to display correct pricing and description at all times, The Persian Shop reserves the right to refuse the sale of mis-described or mis-priced products. 'This does not affect your statutory rights as a consumer'.

Delivery Schedule
Goods are normally shipped within 3 working days of your order. You will be required to sign for your delivery, and deliveries are made at any time 8am - 6pm. You will need to make sure you will be present during these hours or a redelivery charge may be applied.

DELIVERY OPTIONS
Standard delivery is included in the price of the goods.

For goods which are too large for standard carriers to take – goods over 10’ wide and over 60kgs the delivery time will be extended to 7- 14days.

Potential Consequential Loss
Over 97% of orders are delivered on time and without difficulty. Unfortunately errors can occur, particularly with couriers and we will always do our best to rectify any problems. Unfortunately we cannot take any responsibility for the consequences of late arrival, non arrival or any other problems with your order. If you cannot accept this, please call us and we will cancel your order and give an immediate refund.

Guarantees
All goods carry a 12 month guarantee against faulty workmanship and materials.

On hard floors an underlay is required. The guarantee given will be invalid if no underlay is used on hard floors. Occasionally a non-slip underlay will be needed on a fitted carpet to stop creeping. If your rug is creeping on your carpet you must purchase an anti-creep underlay as soon as possible to avoid any permanent damage to your rug. Anti-creep underlay is available from the shop or to order from the website.

Care Instructions.
When regular cleaning using automatic vacuum cleaners, you must only use the suction only pipes. The bristles used on an upright vacuum cleaning can damage the wool pile and cause premature wearing out. Please see care and cleaning instructions on your receipt.

Tax Charges
VAT where applicable is included in all prices shown on the website.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using 128 bit encryption in the software when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Your Security is vital to us.

Reaching Us
If you need to reach us, please email us on art@thepersianshop.co.uk, alternatively, you can call on 01608 646 647. This is manned during our published opening times or you can leave a message outside these times.

Privacy Policy
The Persian Shop does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any queries regarding our privacy policy, please contact us at art@thepersianshop.co.uk. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998. The information collected will only be used to process your current order, and also to inform you of any special offers or sales. Please note we do not pass your details on to any other company. If you would like to opt out of further special offer details please email us at art@thepersianshop.co.uk and state "Unsubscribe" and give you name and postcode. 'This does not affect your statutory rights as a consumer'.

Returns Policy
Our returns policy is simple – Return any goods to us in an unused condition with all labelling attached within 7 days for a full refund to our shop 18 New Street, Chipping Norton, Oxon. OX7 5LJ. You must arrange for and pay the costs of returning the products and is entirely your responsibility to ensure the safe keeping of the products whilst in your possession. If you require us to arrange the collection we will gladly arrange this for you and the cost of this will be set aside to the refund due.

You may also make returns in PERSON to our shop but a receipt must be shown.e do not refund